In some cases where our team review your account or transaction , the withdrawal or sending can be take up to 12 hours.
why does coinbox review account and transaction?
Coinbox has a perfect record since 2014 with 0 hacking incidents , this is proofing our system is very secure and reliable
Coinbox is the only exchange in malaysia that complies with PCI DSS standards and various security measures
Our developer team even consist from banking industries and professional penetration tester.
Does the auditing process always happen?
Not always, if either our system alert us of unusual activities or our audit team found something suspicious, then we may perform the auditing process
What can you do?
During the review, there is nothing you can do and there is nothing to worry if you didn't do any illegal things in our system, it will be processed as per your order