FAQ

Default solution folder, feel free to edit or delete it.

What is your operating hours?
Coinbox works time is 24/7, in case you cannot reach us by phone, then you can open a ticket support by clicking support in your page
Mon, 26 Jan, 2015 at 1:51 PM
How secure is coinbox?
Coinbox running on tier-3 server with the highest encryption on industry, including daily security audit ensuring military grade security for our customer...
Thu, 29 Jan, 2015 at 2:22 PM
Is coinbox really free?
Yes we dont charge any fee for buy or sell in our Trading market. No catch , No condition . just free forever ! no maker or taker fee ! you wil...
Fri, 11 Nov, 2016 at 4:21 PM
What is coinbox merchant service?
Coinbox merchant service is a system that allowing you to integrate coinbox system into your payment page, and allowing you to accept bitcoin and cash it ...
Thu, 29 Jan, 2015 at 2:24 PM
How do i use for coinbox merchant service?
Go to your account, press coinbox merchant service, fill your details, upload your ID or company document and press apply
Fri, 30 Jan, 2015 at 10:35 AM
How fast the application for coinbox merchant will be reviewed?
Coinbox reviews every application carefully to meet with our guideline and malaysia law Normally review takes about 24-72 hours
Fri, 30 Jan, 2015 at 10:43 AM
Why does some withdrawal takes longer? and others are instant
In some cases where our team review your account or transaction , the withdrawal or sending can be take up to 12 hours. why does coinbo...
Fri, 24 Jun, 2016 at 5:14 PM
Why my withdrawal status is completed but i dont receive money?
Coinbox uses CIMB and MAYBANK for transferring money Our system will automatically choose our CIMB / MAYBANK whichever available and h...
Sat, 17 Sep, 2016 at 12:19 AM
Why i have to put note exactly as system request?
Attention : if you transfer and adding other keyword then system requested, your account may got suspended or you will get penalty fee You may n...
Wed, 16 Nov, 2016 at 6:12 PM
Coinbox Announcement 25 nov 2016
Maybank closed our 2 company accounts this friday 25 nov 2016 without warning and without any notice. which have causing a lot of our funds can't ...
Sun, 27 Nov, 2016 at 12:17 AM